Return Policy

Return information

You have the right to return within 7 days after the arrival of your order. Your satisfaction is our priority.

Return policy validity

This return policy is valid for the country: Kenya.

Return window: 7 days from the date of delivery. You have the right to return within 7 days after the arrival of your order. We want you to be completely satisfied with your purchase and ensure you have adequate time to inspect and evaluate your product.

(Refunds are processed within 10 business days after we receive and approve your return — this is separate from the 7-day return window.)

Return conditions

To ensure the quality of our products for all customers, the following conditions apply:

• Products must be in their original, unused condition
• All original packaging must be intact and included
• A valid proof of purchase or receipt must accompany the return
• Only products in NEW condition can be returned; we reserve the right to refuse a return with traces of use
• Items marked as "Sale" or "Clearance" are final sale and cannot be returned

New = Unopened products in their original packaging and products that have never been used.

How to return

Car batteries can be returned easily. Contact us to arrange collection from your location. The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defective product received.

To initiate a return, call us at +254715994444 or email info@batterydeliveryunit.co.ke. We will guide you through the return process.

Shipping guidelines

• Returns should be sent or delivered to our physical location in Nairobi (DT dobbie, Ola Petrol Station, Industrial Area, Lusaka Road, Nairobi, Kenya)
• Customers are responsible for return shipping costs unless the product is defective
• We recommend using a trackable method for valuable items
• Shipping fees are non-refundable; return shipping costs may be deducted from your refund amount

Refund process

Our refund process is straightforward and transparent:

• Submit your return with the required documentation (receipt or proof of purchase)
• Our team will inspect the returned item
• You will receive a notification about the status of your refund
• If approved, the refund will be processed within 10 business days
• The amount will be credited back to your original payment method

Product exchanges

We handle exchanges specifically for defective or damaged products. If you have received a faulty battery, please contact our customer service team immediately at +254715994444 or info@batterydeliveryunit.co.ke. We will guide you through our exchange process to ensure you receive a properly functioning product.

Important notes

• Always keep your receipt and packaging until you are completely satisfied with your purchase
• Contact us before initiating a return to ensure smooth processing
• Refunds may take up to 10 business days to appear in your account
• Special orders and customized products cannot be returned

Legal & policy updates

• We comply with all relevant laws regarding returns and refunds.
• We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.