Privacy Policy

Overview

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our battery delivery services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information:

• Name, email address, and phone number
• Delivery address and location
• Vehicle information (make, model, year) for battery compatibility
• Payment information (processed securely)

Usage Information:

• Website activity and pages visited
• Purchase history and preferences
• Device information and IP address
• Customer service interactions

How We Use Your Information

We use your information to:

• Process and fulfill your battery orders
• Provide delivery services to your location
• Send order confirmations and updates
• Provide customer support and handle returns
• Improve our products and services
• Send promotional offers (with your consent)
• Comply with legal requirements

Information Sharing

We share information with:

• Delivery companies for order fulfillment
• Payment processors for secure transactions
• Battery manufacturers for warranty claims
• Legal authorities when required by law

We never sell your personal information to third parties.

Data Security

We implement security measures to protect your personal information:

• SSL encryption for data transmission
• Secure database storage
• Regular security updates
• Limited access to personal information
• Employee privacy training

Your Rights

You have the right to:

• Access your personal information
• Update or correct your data
• Request data deletion
• Opt-out of marketing communications
• Withdraw consent for data processing

Cookies

We use cookies to improve your browsing experience and analyze website usage. You can manage cookie preferences through your browser settings.

Essential cookies are required for website functionality, while analytics and marketing cookies are optional.

Data Retention

We retain your information only as long as necessary:

• Account information: Until account deletion
• Purchase records: 7 years (legal requirement)
• Warranty information: Duration of warranty + 1 year
• Marketing data: Until unsubscribed

Policy Updates

We may update this privacy policy from time to time. We will notify you of significant changes by email or website notice.

Continued use of our services after policy updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy or want to exercise your rights, contact us at:

• Phone: +254 715 994 444
• Email: info@batterieskenya.com

Last Updated: January 2024